Website Accessibility Statement

Accessibility statement for Brownhill Surgery

This website is run by Brownhill Surgery. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

 

How accessible this website is

Most of this website is accessible and works well for users with a wide range of needs.

We know some parts of this website are not fully accessible:

• you cannot modify the line height or spacing of text
• except when using tools such as High Contrast in Google Chrome, you cannot change the font colour
• there may be some PDF, Word, Excel, PowerPoint or Publisher documents which haven't been designed for accessibility
• images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information
• you cannot skip to the main content when using a screen reader
• content in tables, used to format text, may not be suitably formatted for screen readers
• some widgets, outside editing control, may fail permitted contrast ratios
• some content is embedded in our website, such as maps and videos, and you cannot easily scale these on screen

 

What to do if you cannot access parts of this website

If you need information on this website in a different format, such as accessible PDF, large print, easy read, audio recording or braille:

• call the surgery on 01254 247477
• call into the surgery

We’ll consider your request and get back to you within 7 days.

 

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact us using the details above. We will review reported issues and use feedback to improve future updates.

 

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

 

Technical information about this website’s accessibility

We are committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below.

 

Issues with technology

The vast majority of our website works correctly on any web technology.

How our site looks and works is based on HTML5. We test the website using current versions of major browsers, including Microsoft Edge, Google Chrome, Mozilla Firefox, Apple Safari and Opera.

• Microsoft Edge (current supported versions)
• Google Chrome (current supported versions)
• Mozilla Firefox (current supported versions)
• Apple Safari (current supported versions)
• Opera (current supported versions)

Some older or unsupported browsers may display content differently.

 

Keyboard Support

The desktop version of this website can be navigated using a keyboard in current supported versions of the browsers listed below.

• Microsoft Edge (versions in support)
• Google Chrome (versions in support)
• Mozilla Firefox (versions in support)
• Apple Safari (versions in support)
• Opera (versions in support)

To navigate using the keyboard, press:

• [Tab] to move to the navigation bar, then left to right along the navigation bar
• [Shift][Tab] to move right to left along the navigation bar

Note: If you find the [Tab] movement stops at the first navigation option please try to refresh your browser with [Ctrl][F5] as you may have a pre-updated (cached) version of the page loaded.

Safari users may need to enable keyboard navigation. This can be found under Safari → Settings → Advanced, then check Press Tab to highlight each item on a webpage.

 

Non accessible content

The content listed below is non-accessible for the following reasons:

Issues with PDFs and other documents

Some of our PDF and Word documents are not able to comply with the requirements of the web accessibility standard. Where we create new PDFs, we use the PDF/A standard which is more accessible.

We also review new WCAG 2.2 criteria where relevant.

Contrast Ratios not meeting requirements

Contrast Ratios, throughout the website, should meet WCAG 2.2 AA Success Criterion 1.4.3: Contrast (Minimum), however some widgets, outside Practice editing control, may fail permitted contrast ratios. Where third‑party widgets fail contrast requirements, we will raise this with the relevant supplier.

Tables used to format text

Some tables are used to format text however they do not always work well with screen readers. See the Content Management section below for details how we check tables to ensure they meet WCAG 2.2 AA Success Criterion 1.3.1 Info and Relationships.

 

Non compliance with the accessibility regulations

Some images, which contain text, may not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.2 success criterion 1.1.1 (non-text content). See the Content Management section below for details how we intend to check images to ensure they are of an accessible standard.

 

Content Management

Practice staff can add and update content on this website using the content management system. While staff are not formally trained in website accessibility, accessibility guidance is available through the webAdore accessibility portal and editors are encouraged to check this guidance regularly. Because content is updated by multiple editors, some documents may not be fully accessible, links may not always be meaningful, layout tables may not read correctly for screen readers, and images containing text may occasionally be added. We aim to improve staff awareness of accessibility requirements over time.

The website is reviewed annually by practice staff, our supplier or a third party. The testing body is noted in the How we tested this website section below.

 

Disproportionate burden

We do not consider any elements to be a disproportionate burden at present. If this changes, we will update this section. Should any come to light, we will update this section.

 

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards. For example, they may not be structured so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential to providing our services. For example, we might have PDFs with information on how users can access our services, and forms published as Word documents. See the Content Management section above for details how we intend to check PDF documents.

The accessibility regulations do not require us to check and amend PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

 

How we tested this website

This website was last tested on 5/8/2026 using a combination of automated and manual checks.

The test was carried out using:

• Deque automated accessibility checks
• Google PageSpeed Insights accessibility testing
• Pope Tech / WAVE automated evaluation
• Manual checks using text‑to‑speech tools and screen‑reader behaviour

Some third‑party widgets may still produce minor warnings that cannot be resolved by the practice.

These tests help us identify issues such as missing labels, contrast problems, structural errors and navigation barriers.

Overall, the website performs well in accessibility testing, and we continue to review and improve areas where issues are identified.

 

What we’re doing to improve accessibility

We are actively looking to improve the accessibility on our website. We also monitor updates to NHS Digital guidance and WCAG standards.

The improvements below have been identified on our current work schedule:

• Identify and correct any text in images (Annually)
• Identify and convert any essential pdf documents (Annually)
• Identify and convert any essential non-pdf documents (Annually)
• Identify and convert any tables used to format text that do not work successfully with a screen reader (Annually)
• Identify and correct any non‑meaningful link text (Annually)
• Identify and correct any heading structure issues (Annually)

This statement follows the format recommended by NHS Digital. It was prepared on 23/9/2019 and was last updated on 5/8/2026.