Patients in Blackburn with Darwen and East Lancashire have revealed their best and worst GP surgeries. The annual GP Patient Survey asked residents for their opinions on practices, measuring their experiences on a range of topics including the ease of making appointments, waiting times, the quality of care given, practice opening times and out of hours services.
The most recent NHS Blackburn with Darwen CCG survey saw 8,761 questionnaires sent out with 2,389 patients completing them. For East Lancashire CCG, 18,619 questionnaires were sent out with 5,903 patients completing the survey.
Brownhill Surgery received the 2nd highest satisfaction rating with 98% believing the practice to be good or better.
We would like to take this opportunity to thank all our patients for their continued support. All the staff at Brownhill Surgery strive to deliver an exceptional quality of care to all of their patients and will continue to do so.
The next Patient Participation Group meeting is TBC. This will be held at the Surgery. All patients are welcome to come along and get involved.
In 2018, the number of people who were homeless in Blackburn was on the increase and the town centre especially had become the home to many of these. With the winter months fast approaching and the temperature dropping, these people were in desperate need of more help.
Also, in 2018, 8,642 three day emergency food supplies were given to people in Blackburn who were in crisis. 1 in 5 people in the UK live below the poverty line.
Brownhill Surgery decided to combine 2018s’ Christmas Appeal to help with both of these issues. We sent out messages to our patients asking for donations of non-perishable food, selection boxes, warm clothes, gloves, hats and scarves, socks, toiletries and other things that would benefit people in need.
The staff room upstairs was filled with the above items and every time someone brought something else in, the feeling of overwhelming emotion was evident.
So…. Where did it all go?
We contacted the Blackburn Food Bank who provide help to vulnerable people and families in need. They staff there were delighted to receive food items and chocolate boxes for the children. We literally filled a whole car full of goodies which Jenny and Susan took down to the food bank.
Some of the food was also given to The Community Spirit in Blackburn who do an absolutely amazing job. This service is run completely by volunteers and these people feed the homeless community and provide them with much needed items such as the above collected ones. This is done every Tuesday at Wesley Hall in Blackburn town centre. They also go out into the street every night during the winter months to find and help our homeless community and provide them with warm food and clothing. We donated all of the toiletries and warm clothing to this service and we also gave a £100 cash donation that was left from the monies given to the surgery by our generous patients. This cash donation will help to buy trays, cutlery, plastic bags etc. to help pack the food donated every week. Neil from the Community Spirit came to the surgery and filled his van with the donations and that evening our very own Jenny went down to sing at their Homeless Christmas Party which was a huge success.
All the staff at the surgery would like to take this opportunity to say a huge thank you to everyone who donated and what a difference this has made to people who genuinely need our help.
If you would like information on any of the above services then please contact Jenny at the Surgery. Community Spirit are always happy to see new volunteers every Tuesday at Wesley Hall, Blackburn. They have a Facebook page called Community Spirit.
Thank you once again for all of your help. It just goes to show that even though we are a small surgery, collectively,we have a huge heart.
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