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Carla - Practice Manager |
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Nicola - Admin Support |
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Michelle - Reception Supervisor |
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Reception |
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Patricia |
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Shirley |
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Jane |
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Janet |
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Suzanne |
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Nicci |
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| Receptionists provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Receptionists make most of the patient appointments with the GPs and nurses. If you are asked the reason for an appointment it is because the reception staff want to book your appointment with the most appropriate clinician. |
111 is the NHS non-emergency number. It's fast, easy and free. Call 111 and speak to a highly trained adviser, supported by healthcare professionals.
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Carla is involved in managing all business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. Carla supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care. 
Nicola is responsible for providing administrative support and works closely with the Practice Manager.
Michelle is responsible for ensuring that the reception runs smoothly on a day to day basis. She is also the first point of contact for any queries regarding referrals and is the Carers Champion for Brownhill Surgery. 
Pat deals with queries relating to referrals and is responsible for all incoming and outgoing medical records. 
Shirley carries out all aspects of reception duties. 
Jane carries out all aspects of reception duties. She is also the Cancer Champion for Brownhill Surgery. 
Janet carries out all aspects of reception duties including cytology recalls. 
Suzanne carries out all aspects of reception duties. 
Nicci carries out all aspects of reception duties.