GP SURVEY RESULTS

The GP Survey Results are now in!!

Here at the Practice, we strive to ensure that our patients care is a priority and this stems from the very first contact with the reception team. The results below reflect this.

The survey was based on 99 completed questionnaires.

 

Your local GP Services

% of patients who find it easy to get through to the practice by telephone. 91%

% of patients who find the receptionists at the practice helpful.  98%

% of patients who are satisfied with the GP appointments that are available. 87%

% of patients who usually get to speak to their preferred GP when they like to. 59%

 

Making an Appointment

% of patients who were offered a choice of appointments when they last tried to make one. 83%

% of patients who were satisfied with the appointment they were offered. 91%

% of patients who took the appointment they were offered. 97%

 % of patients who describe their experience of making an appointment good. 94%

% of patients who waited 15 minutes of less after their appointment time to be seen at their last GP appointment. 87%

% of patients who say the healthcare professional they saw was good at giving them enough time during their last GP appointment. 92%

% of patients who say the healthcare professional they saw was good at listening to them during their last GP appointment. 92%

% of patients who say the healthcare professional they saw was good at treating them with care and concern during their last GP appointment. 90%

% of patients who were involved as much as they wanted to be in decisions about their care and treatment during their last GP appointment. 98%

% of patients who had confidence and trust in the healthcare professional they saw during their last GP appointment. 97%

% of patients who felt the healthcare professional recognised or undeerstood any mental health needs during their last GP appointment. 91%

% of patients who felt their needs were met during their last GP appointment. 99%

% of patients who say they have had enough support from local services or organisations in the last 12 months to help manage their long term conditions. 83%

 

Overall Experience

% of patients who describe their overall experience at the GP practice as good. 98%

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